Terms of sale
Terms and Conditions of Sale
1.
Company Information
This website is operated by MDMS Group LLC, a company registered in Sarasota, Florida, USA.
Website: www.olylia.com
Email: support@olylia.com
2.
Scope
These Terms and Conditions apply to all purchases made through our website. By placing an order on our website, you agree to be bound by these terms.
3.
Products
Olylia sells reusable incontinence underwear for women. All products are described and displayed as accurately as possible. Slight variations in color or texture may occur.
4.
Pricing
Prices are listed in USD and may be subject to change without notice. The price applicable is the one at the time of the order. Taxes and shipping fees, if applicable, will be shown at checkout.
5.
Orders
Orders are confirmed by email. We reserve the right to cancel or refuse any order, particularly in case of suspicion of fraud or payment issues.
6.
Shipping
We offer shipping across the United States and selected international destinations. Most orders are shipped within 24–48 hours. Delivery times may vary depending on the destination. Tracking information will be provided when available.
7.
Returns and Exchanges
Due to hygiene reasons, underwear that has been tried on or worn cannot be returned or exchanged.
We accept exchanges only for unworn and unopened products, within 14 days of delivery.
Please contact us at support@olylia.com for assistance.
8.
Refunds
Refunds are only offered on items returned unopened and unused, or in cases of defective merchandise.
Refunds will be processed to the original payment method once the product has been received and inspected.
9.
Intellectual Property
All content on this website, including texts, logos, designs, and images, is the property of MDMS Group LLC and may not be used without permission.
10.
Privacy
We collect and process your personal information in accordance with our Privacy Policy.
11.
Governing Law
These terms are governed by the laws of the State of Florida, United States.