Refund policy

At Olylia, your satisfaction matters. If you are not fully satisfied with your purchase, we’re here to help — within the limits of hygiene standards.

 

Exchange Policy

 

• We offer free size exchanges on all unworn, unwashed products.

• For hygiene reasons, we cannot accept returns or exchanges on underwear that has been tried on or worn.

• To request an exchange, please contact our support team within 14 days of receiving your order.

 

 

Refund Policy

 

• Refunds are only available for unopened, unused items returned in their original packaging.

• If the product was defective or damaged upon arrival, please contact us within 7 days with photos and order details.

 

How to request a return or exchange

 

Please email us at support@olylia.com with:

 

• Your order number

• Reason for return or exchange

• Photos (if applicable)

 

Our team will guide you through the next steps.

Thank you for understanding — these policies help us ensure the health and safety of all our customers.